For food products and supplements, as everyone’s tastes can vary, we unfortunately have no way to guarantee that everyone’s personal taste ensures they’ll love every product we offer, and therefore, we cannot refund on such items for personal taste preference/dislike issues. This is also our policy regarding dog/cat food and treats, as companion animals can be finicky, so we recommend ordering only a small amount of food or treats for your dog or cat before stocking up so that you can be sure it’s a product they’ll enjoy.

For items that we do offer returns on (accessories, cleaning products, bath/body care, cosmetics, etc.), please email goodpuppy@gmail.com before sending any items back to us to inform us of the reason for return, as well as for us to issue you a return authorization. If a defective or incorrect item is sent to you, we will take care of return and/or re-ship costs at our expense. Please do not return any items without prior authorization, as our warehouse may refuse to accept any return parcels that are shipped without prior authorization.

如果您收到的物品由于在运送给您时遇到的问题而损坏或无法使用，请致电或发送电子邮件给 goodpuppy@gmail.com 我们将很乐意为您提供帮助。虽然几乎每个订单都完好无损，但事情确实会发生，因此，如果某些订单以不对的方式到达，请告诉我们，我们将尽我们所能尽快解决问题。如果您收到不正确的产品，我们要求您立即打电话或发送电子邮件，因为我们希望您得到的正是您订购的产品，因此我们将确保您得到您正在寻找的产品！